Information on the Government Order on Coronavirus
Dear guests, Due to the Government Decree of March 15, 2020 and prolonged on March 23, 2020 resp. March 30, 2020, accommodation cannot be offered from March 16, 2020 to April 11, 2020 to 06.00. The borders are also closed for foreigners and that until April 11, 2020
We are therefore unable to provide you with a stay for this term. You can make new reservations at any time, but with a date of arrival from April 05, 2020.
CANCELLATION FEE FOR STAYS BETWEEN March 16 - April 11, 2020: Reservations that are already made for the mentioned term and are subject to cancellation conditions, then we will not apply these cancellation conditions. As the first solution we will offer you a different date of stay, moving your reservation. If we do not agree on this, we will cancel your reservation for free. If your reservation has already been paid and we do not move it together to another date, we will refund the total price to you as soon as possible and no later than the end of April 2020. We would like to assure you that we are doing everything we can to ensure that our houses are ready and that all our houses are currently being cleaned and disinfected.
STAYS WITH ARRIVAL AFTER April 11, 2020
In case you are going to spend your already booked stay in our resort with arrival date after April 11, 2020, then your reservation remains valid. You can cancel your reservation under the cancellation policy applicable to your reservation. If you have already paid or partially paid the reservation and you still wish to cancel the reservation, then we would like to offer you another date of your stay (postopone your reservation).
If you have any questions, please contact us at firstname.lastname@example.org and we can agree with you on the best possible solution for both parties.
Thank you and wish you good health in this difficult time.
Arrivals and departures are standard on Friday, Saturday and Monday. On the day of arrival the house is available from 15.00 and on the day of departure it is necessary to leave the house by 10.00.
Minimum stay is 2 nights. In high seasons (Christmas, New Year's Eve, spring and summer holidays) stays are possible for 7, 14, 21 or 28 nights with arrival on Saturday. Even for the above mentioned dates we allow shorter stays, but always as a last minute. Questions regarding stays please contact email@example.com or call +420 380 831 644
Before entering the accommodation, the tenant is obliged to pay a deposit of 3,000 CZK to 5,000 CZK for each rented house by credit card. Only in some cases cash deposit can be paid. The deposit is blocked for 14 days and then automatically released. Upon arrival, the tenant is obliged to inspect the rented house and submit a confirmed house inspection form. Upon departure, the house will be checked by a site employee. Possible damages caused by the tenant shall be paid by the tenant from the deposit. The deposit or any remaining amount will be returned to the lessee or the user after deduction for damage to the inventory, rented object or other costs. Any further claims for damages exceeding the amount for damages do not terminate with this refund of the deposit.
It is required to pay 100% of the accommodation price within 30 days prior to the start of your stay, as always indicated on the booking confirmation.
If you book a stay for a non-refundable price, you must pay your stay within 7 days of booking, as always indicated on the confirmation.
WITHDRAWAL FROM STAY / CANCELLATION
In case of cancellation / cancellation, you will be charged cancellation fees. Cancellation fees are 100% of the total cancellation cost 28 days or less prior to arrival. In the event of cancellation / cancellation of the stay at the so-called non-refundable price, the cancellation fee is 100% of the total cost at any time after booking. If you do not arrive within 24 hours of the contractual arrival date without giving any details, your booking will be given the status of “No Show”. In this case, the costs are 100% of the total cost of the stay. Cancellations must be sent in writing to our email address: firstname.lastname@example.org or Residence Lipno, 382 78 Lipno nad Vltavou 880.